Refund & Cancellation Policy

Last updated: November 4, 2026

1. Overview

At Rovelli & Co., customer satisfaction is central to our private client philosophy. We provide a clear and transparent refund policy in full compliance with international consumer protection laws.

2. 14-Day Right of Withdrawal / Refund Period

Under applicable consumer regulations, clients have the right to cancel their transaction and request a refund within 14 calendar days of purchase:

Private Consultations & Advisory: A full refund is available if the cancellation is requested prior to the scheduled session.
Orders: Standard orders may be returned or cancelled within 14 days of receipt, provided the items are in original, unused condition with all authenticity tags and original packaging intact.
Custom Tailoring & Bespoke Commissions: Due to individual customization, bespoke pieces where production has already begun cannot be cancelled once custom materials are cut.

3. How to Request a Refund

To initiate a return or refund, please contact us with your order or invoice number:

Email: client@rovelliandco.com
Phone / WhatsApp: +7 707 419 9991
Or directly via our private concierge at concierge@rovelliandco.com

4. Processing Timelines

Once approved, refunds are processed by Paddle directly to the original payment method (credit card, Apple Pay, etc.) within 5 to 10 business days, depending on your financial institution.